Still Systems, LLC — TreeResolve product site (stillsystems.github.io/treeresolve-community)
Refund & Cancellation Policy
Effective date: 2026-09-28 Seller: Still Systems, LLC (“Still Systems”, “we”, “us”) Product: TreeResolve (Pro and Enterprise subscriptions)
This policy supplements the Commercial End-User License Agreement and describes refunds and cancellations for paid TreeResolve subscriptions. Pricing is on the product site. Support channels are in SUPPORT.md.
Merchant of Record
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
30-day money-back guarantee
For Pro and Enterprise paid charges (first purchase and each renewal payment), you may request a full refund within 30 days of the payment date.
- Request a refund via paddle.net, the “Manage subscription” / receipt links in your Paddle order email, or by emailing billy.kidd34@gmail.com so we can initiate the refund in the Paddle seller dashboard.
- If a refund is approved, access to paid Pro/Enterprise entitlements for that charge ends when the refund is processed; the Software continues under the Community Tier as described in the LICENSE.
- Statutory consumer withdrawal or refund rights in your country may provide a longer or stronger remedy; where they do, those rights apply.
Cancellation (stop future billing)
You may cancel anytime to prevent future charges:
- Use the Paddle Customer Portal (“Manage subscription” in your receipt email), or
- VS Code: Command Palette →
TreeResolve: Open Billing Portal, or - CLI:
npx treeresolve portal [licenseKey]
Cancellation takes effect at the end of the current paid billing period. You keep paid entitlements through that period; afterward the Software continues under the Community Tier. Cancellation is not the same as a refund — use the 30-day money-back path above if you want money back within the window.
Defects and product issues
If TreeResolve has a material defect that prevents use of features as described:
- Contact Still Systems first (SUPPORT.md) so we can try to resolve the issue.
- If it cannot be resolved, contact Paddle buyer support via paddle.net with details of the issue and our response.
Changes
If we change this policy, we will update this page and notify Paddle as required. The version in effect at the time of your Transaction applies to that Transaction unless a later version is more favorable to you or local law requires otherwise.