Support

Thank you for using TreeResolve by Still Systems, LLC.

Direct contact (billing / support): billy.kidd34@gmail.com

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Community (Free / Trial / Pro)

• Bug reports & feature requests: GitHub Issues
• Security vulnerabilities: private disclosure via SECURITY.md — do not file public issues for security bugs
• Documentation: README.md, ENTERPRISE.md, PRIVACY.md, REFUND.md

Before opening an issue, include:

1. TreeResolve version (VS Code Extensions view or npx treeresolve --version)
2. VS Code version
3. OS
4. Steps to reproduce (sample conflict snippet if possible — redact proprietary code)

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Pro subscribers

Self-serve billing, invoices, and cancellations are handled through Paddle (Merchant of Record):

• VS Code: Command Palette → TreeResolve: Open Billing Portal
• CLI: npx treeresolve portal [licenseKey] (prints GET /api/v1/portal?licenseKey= URL)
• Product site checkout: pricing
• Refunds and cancellation details: REFUND.md

License activation:

• VS Code: Command Palette → TreeResolve: Install Pro License Key
• CLI / CI: npx treeresolve license <token> or TREERESOLVE_LICENSE

After a laptop migration or salt reset, reclaim your floating lease:

• VS Code: TreeResolve: Reclaim Floating Lease (Machine Migration)
• CLI: npx treeresolve reclaim [licenseKey]

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Enterprise

For volume quotes, MDM rollout, air-gapped keys, InfoSec questionnaires, and private support channels, use the Enterprise Portal or see ENTERPRISE.md.

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Response targets

• Channel: Security advisory — Typical acknowledgment: Within 48 hours (SECURITY.md)
• Channel: Enterprise inquiries — Typical acknowledgment: Next business day (US Central), when capacity allows
• Channel: Community / Pro GitHub issues — Typical acknowledgment: Best effort

These are acknowledgment targets for a solo-operated product, not contractual uptime or resolution SLAs. Marketplace Q&A is monitored; for actionable bugs, prefer GitHub Issues so we can track repro steps and version details.